Somewhere in your business, a person is copying data from one screen into another. CTS builds AI agents and automations for Pittsburgh businesses that take over the repetitive work — intake, invoicing, scheduling, follow-ups — wired directly into the software you already use, with a human in the loop where it matters.
Designed, deployed, and maintained by the same local team — not a script someone emails you and forgets.
Agents that answer inquiries, qualify leads, draft responses, and route requests to the right person — around the clock, in your brand's voice, with escalation to a human whenever confidence drops.
Multi-step workflows that used to eat afternoons: quote follows the lead, invoice follows the job, reminder follows the invoice. We map the process with you first, then automate it end to end.
Your automations are only as good as their connections. We integrate the platforms you already pay for — Microsoft 365, Google Workspace, QuickBooks, CRMs, phone systems — so data entered once shows up everywhere it should.
We're an MSP — we don't build and vanish. Every automation ships with monitoring, error alerts, and a maintenance plan, so when a vendor changes an API at 2 AM, it's our problem before it's yours.
A form submission or missed call becomes a CRM record, a qualified summary, and a same-hour follow-up — automatically. No more leads dying in an inbox over the weekend.
Completed jobs generate draft invoices in your accounting system, reminders go out on schedule, and aging receivables get flagged before they become collections problems.
Weekly numbers compile themselves from your systems into one readable report, and a triage agent sorts the shared inbox so urgent customer email never sits behind newsletters.
Tell us the task everyone dreads and we'll tell you if it's automatable — honestly. Not sure where to start? Begin with AI consulting, or see how we handle document-heavy workflows.