AI automation, clean data, and clear reporting for small businesses drowning in manual work —
backed by the managed IT that keeps it all online and secure.
Caruso Tech Services started as a managed IT shop for Pittsburgh businesses and homeowners. Today we do two things for small businesses: keep the technology running, and make it work harder — with automation that takes the busywork off your team, data you can trust, and reports that compile themselves. Our founder brings an enterprise IT background to small-business problems, so the playbook has already been tested at scale.
Help desk, devices, network, security, cloud, and on-site support. The foundation everything else sits on.
Connect the tools you already pay for, automate the repetitive steps, and clean up the data so the numbers mean something.
We tell you when something shouldn't be automated, keep a human in the loop where it matters, and maintain what we build.
Somewhere in your business a person is re-typing data from one screen into another. We find those hours and give them back — using the tools you already pay for.
A fixed-scope, two-week look at your business: which systems you run, where the manual hours go, how clean your data is, and the five moves that pay back fastest. Flat fee, quoted up front. Not sure yet? AI consulting & strategy is the lighter first step.
Enter it once. We wire together Microsoft 365 or Google Workspace, QuickBooks, your CRM, your field-service app, and your phone system so data entered in one place shows up everywhere it should.
Lead follow-up that happens the same hour. Draft invoices that appear when a job closes. Reminders that go out on schedule. AI agents and workflows that do the repetitive steps, with a person approving anything that matters.
Duplicate customers, three systems that disagree on revenue, a spreadsheet nobody trusts. We clean it, connect it, and turn it into dashboards and weekly reports that compile themselves.
Invoices, purchase orders, contracts, intake forms, insurance paperwork. AI reads them, pulls out what matters, and files it into your accounting or CRM system, with a review step before anything posts.
Automation is only as good as the systems underneath it. We've been a 5-star rated managed IT provider in Pittsburgh since 2021, and that hasn't changed.
Proactive monitoring, help desk, patching, and layered security so problems get caught before they become outages.
Email, files, and backups that work from anywhere and survive a bad day.
Sites built to get found and get chosen, hosted and maintained by the same team that runs your IT.
Most automation clients end up here: we run the help desk, devices, and security, and every month we keep improving the workflows on top. One partner who knows your systems because we're the ones keeping them online.
Websites we've designed and built for Pittsburgh businesses, with automation case studies on the way.
We're writing up the automations and data work running for clients right now, and we'd rather publish real before-and-after figures than round ones. The first case studies land here once the results have run long enough to trust. In the meantime, ask and we'll walk you through one on a call.
Real websites designed, developed, and hosted by CTS for businesses across Pittsburgh and beyond.
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Want your business here? Start with a free site mockup, or tell us the task your team dreads most.
Rough math, honest assumptions. Adjust the sliders to your team and see what a realistic automation effort gives back each year.
Looking for the managed IT cost & risk calculator? It lives on its own page: Managed IT Cost & Risk Calculator →
"Dominick was just so wonderful in helping us when our computer went down. He not only came to our house right away but did the research as to what our problem was. When my wife and I decided it would be best to get a new computer, Dominick came right over and helped to properly program and check the computer, recover our files, and make sure everything was in order. His kindness, skill, expertise and wonderful service are truly amazing."
"We had issues with our computer that essentially runs our entire business. As we panicked and scrambled looking for someone to fix it ASAP, we saw a light at the end of the tunnel. It was Caruso Tech Services! Dom came through for us quick, efficiently and remedied our problem within a few hours. He is extremely knowledgeable, easy to work with, and trustworthy. He has earned a client for life!"
"Dominick Caruso (Dom), saved my world! My main email was hacked. I lost mail, my calendar, and my stress level was through the roof! After spending way too much money and time on an IT guy that made my issues worse, I called Caruso Tech Services. In less than 2 hours I was up and running again. A million thank yous!"
"Dom was fantastic- We had an issue with the internet at our home and Dom was able to direct us where to get the proper equipment to fix it. He also made sure we installed it correctly, even though we didn't buy the equipment through him. He is a great guy and very knowledgeable. I would recommend him to anyone. I wish other business had someone like Dom!!"
"I just moved and Dominick did a great job setting up all my smart home devices including but not limited to, a Smart Thermostat, Smart Garage Doors, Hardwired Security Camera Equipment and Smart Front door key pad. Highly recommend his professional services, will be back."
"Highly recommend! Dom is incredible to work with, super helpful!"
"Dom has great customer service, he was able to help me source amazing quality cameras for my house. Very friendly and attentive to details."
"Dominick helped to build my uplift standing desk from the ground up. His attention to detail and fun personality made the experience a fun one. I would recommend CTS for any of your electronic needs."
"I reached out to Caruso Tech about getting a custom built computer. After communicating all of my needs, they delivered the perfect PC. I'm not real tech savvy and Caruso Tech provided great customer service."
"I built my first PC and was having trouble with getting everything setup so I had CTS finish building my PC and he did an awesome job. I would recommend to anyone."
"Dom helped me maximize my WiFi power. I've been paying for gigabit for 2 years and he came and tested the speed. It only came to 90megabits, 10% of what I was paying for. He was able to isolate the problem as the cable coming from the outdoor box to the router. He was able to drill a new home and connect a new cable capable of supporting the gigabit plan. He also sealed up the holes and stayed longer than necessary to ensure my router and WiFi extenders were fully functional. He did a wonderful job!"
Half about automation, half about managed IT. If you don't see your question here, just give us a call — we're happy to talk through anything.
No. We map the process with you in plain language, build and test it, and show your team how it runs. You never touch code. The only thing we need from you is honesty about where the hours actually go.
A fixed-scope look at your business: an inventory of the systems you run, where the manual hours go, a check on data quality, a graded scorecard, and five prioritized moves with rough effort and payback. It takes about two weeks and ends with a plan you can act on with or without us.
Yes, if it's done carefully. We use business-grade accounts where your data is not used for training, keep sensitive documents out of consumer tools, and put a human approval step wherever money moves or a customer is contacted. We'll tell you plainly when a task should not be automated.
In the businesses we work with, no. It takes the copy-paste, re-keying, and chasing off their plate so they can do the work customers actually pay for. Most owners use the hours back to take on more jobs without hiring.
We build on what you already pay for: Microsoft 365 or Google Workspace, QuickBooks, your CRM, your field-service app, your phone system. We add the automation layer on top and connect the pieces. Replacing software is a last resort, not a first step.
A first automation, like lead follow-up or invoice drafting, is usually running within a few weeks of the scan. Data cleanup and reporting take longer because we have to agree on what the numbers mean first. We start with the quickest win so you can judge us early.
Yes. Managed IT is the foundation: help desk, device management, patching, cybersecurity, cloud, VOIP, and on-site support in Pittsburgh. Most automation clients end up on a Managed IT + Automation retainer so one partner runs the systems and keeps improving them.
For critical issues, we aim to respond within 1 hour. Standard support requests are typically addressed within 4 business hours. We offer priority response tiers for clients who need faster SLAs.
We offer both month-to-month and annual agreements. Annual plans come with better pricing, but we never lock you in if the relationship isn't working. Our goal is to earn your business every month.
We're based in Pittsburgh, PA and serve businesses throughout the greater Pittsburgh metro area and surrounding regions. Remote support, automation work, and cloud services are available nationwide.
Automation, data, managed IT, or "not sure." Send us a note and we'll come back with a straight answer, usually the same business day.