⚡ New: the AI Readiness Scan — find out where your business loses hours to manual work. Learn more or call (412) 307-8313 ⚡ ⚡ New: the AI Readiness Scan — find out where your business loses hours to manual work. Learn more or call (412) 307-8313 ⚡ ⚡ New: the AI Readiness Scan — find out where your business loses hours to manual work. Learn more or call (412) 307-8313 ⚡
AI Automation + Managed IT — Pittsburgh, PA & Nationwide

We keep your technology running.
And make it work harder.

AI automation, clean data, and clear reporting for small businesses drowning in manual work —
backed by the managed IT that keeps it all online and secure.

24/7 Monitoring
Human In the Loop
5★ Rated Service
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0+ Years in Business
0+ Devices Managed
0% Client Satisfaction
Automations Running
Invoice parsed → QuickBooks draft
New lead → CRM + text follow-up
Weekly report → inbox, Mon 7:00 AM
Data Health
A
Duplicates merged
Systems reconcile
Backups current
Managed IT
All Systems Operational
99.9%Uptime
<1hrResponse
🎉 Pittsburgh-based, nationwide support

One partner that runs it and improves it

Caruso Tech Services started as a managed IT shop for Pittsburgh businesses and homeowners. Today we do two things for small businesses: keep the technology running, and make it work harder — with automation that takes the busywork off your team, data you can trust, and reports that compile themselves. Our founder brings an enterprise IT background to small-business problems, so the playbook has already been tested at scale.

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Run It

Help desk, devices, network, security, cloud, and on-site support. The foundation everything else sits on.

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Improve It

Connect the tools you already pay for, automate the repetitive steps, and clean up the data so the numbers mean something.

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Stay Honest

We tell you when something shouldn't be automated, keep a human in the loop where it matters, and maintain what we build.

Make your technology work harder

Somewhere in your business a person is re-typing data from one screen into another. We find those hours and give them back — using the tools you already pay for.

Start with the AI Readiness Scan.

A fixed-scope, two-week look at your business: which systems you run, where the manual hours go, how clean your data is, and the five moves that pay back fastest. Flat fee, quoted up front. Not sure yet? AI consulting & strategy is the lighter first step.

Get an AI Readiness Scan →

Connect Your Systems

Enter it once. We wire together Microsoft 365 or Google Workspace, QuickBooks, your CRM, your field-service app, and your phone system so data entered in one place shows up everywhere it should.

  • Integration mapping & cleanup of double entry
  • QuickBooks, CRM & field-service connections
  • Web forms, e-signature & phone system hooks
  • Read-only bridges to older on-prem software
Systems integration →

Automate the Busywork

Lead follow-up that happens the same hour. Draft invoices that appear when a job closes. Reminders that go out on schedule. AI agents and workflows that do the repetitive steps, with a person approving anything that matters.

  • Lead intake, qualification & follow-up
  • Quote-to-invoice-to-reminder flows
  • Scheduling, dispatch & inbox triage
  • Monitoring, alerts & kill-switches built in
AI workflow automation →

Clean Up & Report on Your Data

Duplicate customers, three systems that disagree on revenue, a spreadsheet nobody trusts. We clean it, connect it, and turn it into dashboards and weekly reports that compile themselves.

  • De-duplication & one source of truth
  • Owner's Monday report, delivered automatically
  • Job, crew & route profitability views
  • Hygiene rules so it stays clean
Data cleanup & reporting →

Handle the Paperwork

Invoices, purchase orders, contracts, intake forms, insurance paperwork. AI reads them, pulls out what matters, and files it into your accounting or CRM system, with a review step before anything posts.

  • Invoice & PO extraction into QuickBooks
  • Contract & form intake
  • Email attachments sorted automatically
  • Privacy-first: your documents stay yours
AI document processing →
Who we work with
Roofing HVAC Landscaping Contractors & remodelers Haulers & field service Salons & personal services Professional services

Keep it running

Automation is only as good as the systems underneath it. We've been a 5-star rated managed IT provider in Pittsburgh since 2021, and that hasn't changed.

One retainer. Both pillars.

Most automation clients end up here: we run the help desk, devices, and security, and every month we keep improving the workflows on top. One partner who knows your systems because we're the ones keeping them online.

Systems and sites we've built

Websites we've designed and built for Pittsburgh businesses, with automation case studies on the way.

The numbers are still being earned.

We're writing up the automations and data work running for clients right now, and we'd rather publish real before-and-after figures than round ones. The first case studies land here once the results have run long enough to trust. In the meantime, ask and we'll walk you through one on a call.

Sites we've built

Real websites designed, developed, and hosted by CTS for businesses across Pittsburgh and beyond.

Swipe to see more

Want your business here? Start with a free site mockup, or tell us the task your team dreads most.

What is manual work costing you?

Rough math, honest assumptions. Adjust the sliders to your team and see what a realistic automation effort gives back each year.

Looking for the managed IT cost & risk calculator? It lives on its own page: Managed IT Cost & Risk Calculator →

Customer Reviews That Speak Volumes

★★★★★ 5.0 stars — 11 reviews on Google
Google Reviews

Questions we hear all the time

Half about automation, half about managed IT. If you don't see your question here, just give us a call — we're happy to talk through anything.

No. We map the process with you in plain language, build and test it, and show your team how it runs. You never touch code. The only thing we need from you is honesty about where the hours actually go.

A fixed-scope look at your business: an inventory of the systems you run, where the manual hours go, a check on data quality, a graded scorecard, and five prioritized moves with rough effort and payback. It takes about two weeks and ends with a plan you can act on with or without us.

Yes, if it's done carefully. We use business-grade accounts where your data is not used for training, keep sensitive documents out of consumer tools, and put a human approval step wherever money moves or a customer is contacted. We'll tell you plainly when a task should not be automated.

In the businesses we work with, no. It takes the copy-paste, re-keying, and chasing off their plate so they can do the work customers actually pay for. Most owners use the hours back to take on more jobs without hiring.

We build on what you already pay for: Microsoft 365 or Google Workspace, QuickBooks, your CRM, your field-service app, your phone system. We add the automation layer on top and connect the pieces. Replacing software is a last resort, not a first step.

A first automation, like lead follow-up or invoice drafting, is usually running within a few weeks of the scan. Data cleanup and reporting take longer because we have to agree on what the numbers mean first. We start with the quickest win so you can judge us early.

Yes. Managed IT is the foundation: help desk, device management, patching, cybersecurity, cloud, VOIP, and on-site support in Pittsburgh. Most automation clients end up on a Managed IT + Automation retainer so one partner runs the systems and keeps improving them.

For critical issues, we aim to respond within 1 hour. Standard support requests are typically addressed within 4 business hours. We offer priority response tiers for clients who need faster SLAs.

We offer both month-to-month and annual agreements. Annual plans come with better pricing, but we never lock you in if the relationship isn't working. Our goal is to earn your business every month.

We're based in Pittsburgh, PA and serve businesses throughout the greater Pittsburgh metro area and surrounding regions. Remote support, automation work, and cloud services are available nationwide.

Tell us what's eating your hours

Automation, data, managed IT, or "not sure." Send us a note and we'll come back with a straight answer, usually the same business day.

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Hours Monday – Friday: 9:00 AM – 5:00 PM Saturday & Sunday: Closed

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